The charges for posting and packaging will be determined at the time of your order. We use Royal Mail in the UK and can use other delivery couriers which will be agreed with you at the time of your order. The prices range, depending upon the size and weight and so please email us so we can provide you with an estimate of cost.
For Europe and International orders we will use couriers such as UPS and DPD and the price will be determined once you have placed your order. Please note that it is the Buyer’s responsibility for any customs or import tax costs that may apply.
We will endeavour to process your order within 3 working days. This is conditional upon your order being accepted and payment being received and authorized (unless we are out of the country). We will confirm an estimated delivery date and this will typically be within 5-14 working days. Most items will be with you within a few days however, should you require an item sooner please contact us. We cannot accept responsibility for any courier delays and please be aware that around the Christmas and New Year period deliveries could take longer to arrive.
For larger goods, we can arrange for you to collect directly and/or contact us to arrange a mutually convenient time for an appointed courier to deliver the items, once your order has been accepted and payment has been received and authorised.
Once a courier has been arranged, it will be the responsibility of the Card Holder to be available to receive the delivery at the confirmed address and to sign for it on arrival. Please note that if the Buyer is not present for the delivery of the package, it will be returned and you will be charged for any additional costs incurred. Please be aware that some orders may take longer to deliver and we will keep you informed of any unforeseen delays.
When your delivery arrives it is your responsibility to check that no damage has occurred within transit. When the goods are delivered, please ensure there is somebody available to check the items thoroughly. This will require the removal of all the packaging to ensure there is no damage.
Please only sign for the delivery once you have inspected the item and it is in good condition. If, once you have checked the item and damage is found please sign the form and return the item to the courier stating that the item/s is or are damaged. You will need to take photographic evidence and the courier will take the item/s away. We are only able to claim the cost of damage once this procedure is followed.
We want you to be delighted with your purchase from La Belle Gray however if, for any reason, you not satisfied with your item/s then we will accept returns. You will need to email us at firstname.lastname@example.org within 3 days of receiving your item and will need to return this to us within 14 days of receiving the delivery in original condition in order to receive a full refund. We are unable to refund delivery charges and it will be your responsibility for the cost of returning any item to us ensuring it is in its original condition. If an item is returned damaged or altered we will not be able to provide a refund.